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Testimony
United States Senate Committee on the Judiciary
Privacy, Identity Theft, and the Protection of Your Personal
Information in the 21st Century?
February 14, 2002
Mr.
John Avila
Executive Counsel , Walt Disney Company
Protecting the privacy and security of personally identifiable information
is a critical national and international concern, and a matter of high
priority at Disney. As one of the most trusted names in American business,
it is vital to us at Disney that our guests and customers know that we
are concerned about the privacy of the information they give us and that
we will treat their information appropriately. As a result, we are developing
our own Statement of Privacy Principles, which are largely similar to those
set forth in the Privacy Act of 2001 and which will apply to both our online
and offline activities. Because our primary business is not healthcare
or finance, my comments today, however, are restricted to the matters addressed
in Title I of the proposed statute, and our suggestion that a provision
relating to the security of consumer data be added to Title I of the statute.
Notice
With respect to the matter of notice, we support the principle found
in Section 101(b) that adequate notice requires a disclosure of the type
of information being sought, the purposes for which the information will
be used and with whom, if anyone, the information may be shared. We agree,
of course, that, to be meaningful, any notice must be clear and understandable
to the consumer, and must be given prior to any marketing use or sharing
of the consumer' s data.
Choice
With respect to the matter of choice, a substantial argument can be
made that consumers should affirmatively give permission for any use
of personally identifiable information (that is, a so-called "opt-in" consent).
Nonetheless, we believe the Bill draws a reasonable distinction between
general information, and matters such as social security numbers and
information held by financial institutions and health care providers.
These latter types of information are so sensitive that appropriate protection
of personal privacy requires that the individual providing the information
affirmatively express a willingness to have the information disclosed
to others. Although there may well be other categories of information
that also deserve this special type of protection, the same degree of
sensitivity is generally not present in the information sought in a typical
commercial transaction and hence an opt-out provision may be sufficient.
Because we believe our guests should have the right to opt out of receiving
marketing materials from Disney, as well as having us not share their
information with third parties, our Privacy Principles will provide multiple
choices for our guests. Thus, a guest may elect to receive marketing
or other information from Disney, but opt out of our sharing any of the
guest's data with third parties. Or, the guest may simply opt not to
receive any marketing information at all from Disney and our related
companies.
In this regard, let me now voice some concern about the scope of Section
101 (a) of the Act. There, the Act proposes to limit its coverage to:
(1) disclosure of personally identifiable information to nonaffiliated
third parties for marketing purposes; and, (2) sale of such information
to nonaffiliated third parties. In keeping with our view of consumer
privacy, we believe this subsection should be modified to extend the
Act's purview to all commercial sharing of personally identifiable information
with nonaffiliated third parties. In turn, the exception provided by
Subsection (a) (2) should be broadened to track, in appropriately modified
form, the exceptions provided by Section 502 of the Gramm-Leach-Bliley
Act.
In this manner, consumers would be protected against all improper and
unauthorized disclosure of their personal information to nonaffiliated
third parties. At the same time, non-financial businesses would have
the same flexibility that financial institutions enjoy to disclose information
for legitimate purposes, such as to prevent fraudulent transactions,
comply with governmental regulatory requirements, and outsource marketing
and fulfillment functions to entities that are contractually obligated
to respect the confidentiality of their customers' data. Security
Turning to the matter of security, we at Disney believe that the privacy
of personal information is only as strong as the security measures that
protect that information. We therefore suggest adding to the Bill a requirement
that entities that collect consumers' personal information maintain reasonable
security measures to safeguard the confidentiality of that information.
Of course, for general consumer information, such as that covered by
Title I of this legislation, those security measures need not be as elaborate
as the measures that apply to the sensitive data held by financial institutions
and health care providers.
Preemption
Perhaps the most important provision of this measure is Section 105,
which provides for preemption of state common and statutory law. Broad
federal preemption is critical to this or any similar legislation. As
we all know, the Internet has shrunken our world further than we could
ever have imagined. As a result, information given in one jurisdiction
can appear in another in a nanosecond. While the international implications
of this fact are themselves daunting, the prospect of the several States
acting to address these issues in varying and perhaps conflicting ways
is horrifying.
One of the great strengths of our country lies in the integration of
our national economy under federal control over interstate commerce.
Without broad federal preemption in this area, the inevitable patchwork
of state laws will present a formidable barrier to commerce and will,
in essence, cede what should be a federal mandate to the parochial interests
of the various States. American business simply cannot operate efficiently
under a myriad of conflicting rules governing national economic activity.
Thus, it is vital that, at least for the United States, there be a single
set of rules on this subject mandated through federal legislation and
preemption.
In closing, we at The Walt Disney Company congratulate Senator Feinstein
on the Bill's approach to balancing the need for governmental regulation
with responsible private action through FTC-approved Safe Harbor programs.
Indeed, as I mentioned at the outset, we soon will be backing our commitment
to our guests' privacy with the adoption of our own voluntary Privacy
Principles.
Thank you. I would be pleased to answer any questions the sub-committee
may have.
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